General Information.

Our Aim

Our aim is for you to enjoy coming to see us. We want you to be pleased with the way your mouth looks and feels. If you are happy then we would love it if you told your friends and family about us. Referrals from satisfied customers is the best way for us to grow our practice.

Customer Service

There is someone at the practice every day between 8am and 5pm. Each dentist works a mixture of hours and days but if you let us know what days and times you prefer then we will usually be able to accommodate you.

We leave spaces every day in case we need to see patients who have an emergency. We endeavor to see you within 24 hours if you have any problems so please ring as early in the morning as you can to allow the most flexibility in arranging you an appointment.

In an Emergency

The dentists at this practice are part of a local rota scheme to cover emergencies out-of-hours.
When the practice is closed please call 01386 552659 and listen to the instructions. You will have to travel to wherever that dentist usually works, the scheme covers Droitwich, Worcester and Evesham as well as Pershore. This service runs from 5pm - 9pm during the week and 9am - 6pm on bank holidays and at weekends. If you visit a practice other than ours there is a £185 call-out fee, plus you will have to pay for any treatment you receive, but, all registered practice patients may be able to claim back the cost of treatment if seen away from home or out-of-hours (in certain circumstances) please ring the helpline in advance of seeing the emergency dentist for pre-authorisation. The number is 08081698117.

Cancellations

If you have made an appointment but subsequently find that you cannot keep it please try to give us at least 24 hours notice to allow us to use the time for another patient. We keep a cancellation book, so that if you find you would like an appointment sooner than we could originally offer then if someone cancels we can ring and offer their space to you.

Complaints

We do our utmost to provide you with a high standard of care and service. If you feel that we have let you down in any way or that you have cause for complaint then we would encourage you to raise the matter with Miss Kate Rimell, who is our complaints officer. We have an in-house procedure that aims to resolve any problems to your complete satisfaction. If we find that we cannot help then you can contact the Dental Complaints Service.

We are registered with and regulated by the Care Quality Commission who can ask for information about us and our patients. For more infomation visit the CQC website Click here