Our Aim
Our aim is for you to enjoy coming to see us. We want you to be pleased with the way your mouth looks and feels.
If you are happy then we would love it if you told your friends and family about us. Referrals from satisfied customers is the best way for us to grow our practice.
Customer Service
There is someone at the practice every day between 8am and 5pm. Each dentist works a mixture of hours and days but if you let us know what days and times you prefer then we will usually be able to accommodate you.
We leave spaces every day in case we need to see patients who have an emergency. We endeavor to see you within 24 hours if you have any problems so please ring as early in the morning as you can to allow the most flexibility in arranging you an appointment.
In an Emergency
The dentists at this practice are partners with The247dentist to cover emergencies out-of-hours.
When the practice is closed please call 01386 552659 and listen to the instructions.
The247dentist offers appointments covering all evenings/weekends and bank holidays.
The number is: 03301 759 995.
Cancellations
If you have made an appointment but subsequently find that you cannot keep it please try to give us at least 24 hours notice to allow us to use the time for another patient.
We keep a cancellation book, so that if you find you would like an appointment sooner than we could originally offer then if someone cancels we can ring and offer their space to you.
Complaints
We do our utmost to provide you with a high standard of care and service. If you feel that we have let you down in any way or that you have cause for complaint then we would encourage you to raise the matter with Miss Kate Rimell, who is our complaints officer. We have an in-house procedure that aims to resolve any problems to your complete satisfaction. If we find that we cannot help then you can contact the Dental Complaints Service.
CQC
We are registered with and regulated by the Care Quality Commission who can ask for information about us and our patients. For more infomation visit the CQC website Click here
